Return & Refund Policy – FlexTrail

At FlexTrail, customer satisfaction is important to us. Please read our Return & Refund Policy carefully before making a purchase.

📦 Returns

Due to the nature of our business and international sourcing, we do not accept returns for change of mind.

Returns are only accepted if:

• The item received is damaged

• The item is defective

• The wrong item was delivered

To be eligible for a return, you must contact us within 7 days of receiving your order and provide:

• Your order number

• Clear photos or videos showing the issue

Items must be unused, in the original packaging, and in the same condition as received.

🚫 Non-Returnable Items

We do not accept returns for:

• Wrong size selected by the customer

• Minor differences in color or design due to lighting or screen settings

• Normal wear and tear

• Delays caused by customs or courier services

💰 Refunds

Once your claim is reviewed and approved:

• A refund, or replacement will be issued, depending on the situation.

• Refunds are processed back to the original payment method.

• Processing time may take 7–14 business days, depending on your bank or payment provider.

Shipping fees are non-refundable, unless the issue was caused by us.

🚚 Shipping Issues

FlexTrail is not responsible for:

• Incorrect shipping details provided by the customer

• Lost packages marked as “delivered” by the courier

Please ensure your shipping address is correct before completing checkout.

📩 How to Request a Return or Refund

To submit a request, contact us at:

Email: info@flextrail.co.za
Subject Line: Return / Refund Request – Order #[Your Order Number]

Our support team will respond within 24–48 business hours.

✅ By purchasing from FlexTrail, you agree to this Return & Refund Policy.